Shipping policy

At By.Peris, we prepare and ship every order from Valencia, Spain. Below you will find all the information regarding our shipping methods, estimated delivery times, and applicable conditions.

ORDER PROCESSING

Once you place your order, you will receive a confirmation email. When your package has been shipped, you will receive a shipping confirmation with the relevant tracking information, whenever available.

Please note that order processing time is separate from the estimated delivery time.

INTERNATIONAL SHIPPING

The standard delivery time for international orders is approximately 5 to 8 business days from the date of shipment.

These delivery times are estimates and may vary depending on the destination country, shipping carrier, periods of high demand, public holidays, or other circumstances beyond By.Peris’ control.

Under certain circumstances, delivery may take up to 15 business days.

INTERNATIONAL SHIPPING — PICK UP LOCATION

When selecting “International Shipping (Pick Up Location)” at checkout, your order will be delivered to a pick-up point or location designated by the shipping carrier.

Once the package is available at the pick-up location, it is the customer’s responsibility to collect it within the timeframe established by the shipping carrier.

We strongly advise customers to regularly check their order tracking information and any communications sent by the shipping carrier, including their junk or spam folder.

If the order is not collected within the timeframe established by the shipping carrier, the package may automatically be returned to By.Peris.

In this case, the customer will be responsible for the cost of reshipping the order. Once the package has been returned to our facilities, we can arrange a new shipment upon payment of the applicable shipping costs.

INCORRECT SHIPPING ADDRESS OR INFORMATION

It is the customer’s responsibility to ensure that all information provided during checkout is accurate and complete, including the recipient’s name, address, house or apartment number, postal code, city, and any other information required for successful delivery.

If an order cannot be delivered or is returned to By.Peris due to an incorrect or incomplete address, or any error in the information provided by the customer, the customer will be responsible for the cost of reshipping the order.

If you notice an error in your shipping information, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to update the information. Once the package has been handed over to the shipping carrier, we cannot guarantee that any changes can be made.

RETURNED PACKAGES

If a package is returned to By.Peris because it was not collected within the required timeframe, the shipping information provided was incorrect or incomplete, or delivery could not be completed for reasons attributable to the recipient, the cost of reshipping the order will be the customer’s responsibility.

Once we receive the package back, we will contact the customer to arrange reshipment.

DELIVERY DELAYS

Once an order has been handed over to the shipping carrier, delays may occur due to circumstances beyond our control.

By.Peris will do its best to assist the customer in locating their order and provide any available tracking information. However, all delivery times provided are estimates, and we cannot guarantee an exact delivery date.

If your order has not arrived within the expected timeframe, please contact us so that we can check the status of the shipment with the shipping carrier.